SERVICE FAQ's Frequently Asked Service Questions

We ask customers to pay in advance by credit, debit card or if calling into the shop you can pay by cash. We accept all credit cards with the exception of American Express.

Each item will be investigated and based on the initial investigation, a quotation will be prepared for the customer, known as an examination charge. Please call us for an estimate of the examination charge; if you decide not to have the work carried out, examination charge will be made to you prior to the collection of your item.

Yes. Altis will send a quotation before proceeding with any repairs and request your written consent; in some cases verbal consent will be honoured.

If the repair requires Altis to order special parts then a deposit will be taken to cover the cost of spares ordered.

We carry a large stock of spares for machines, in particular brands such as Hitachi, Makita and Stihl, which are the most popular. These are available to the customer to purchase from the shop.

We have a standard sharpening charge, depending on the item. Please call us for our prices.

This is dependent on the supply of spares required for the repair and the workload in our repair department. Altis typically aims to repair all equipment within a two week time span.

You will receive an invoice through the post. If you require a phone call please inform us when you authorise the repair to take place.

This depends on the workload within the workshop and the nature of the repair; we try to be as helpful as possible.

We do collect and deliver repairs that are not able to fit in the customer’s vehicle. Charges will apply to smaller items that could be transported by the customer. A charge may apply depending on the size of the item and the distance to collect / deliver.

Manufacturers will guarantee the spares used in a repair. Please enquire when booking in a repair.